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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Alex Shibicky

Alex Shibicky

November 22, 2024

5  out of  5
rating by Alex Shibicky
"I've been a State Farm policyholder for about 50 years now and couldn't be happier with the "mutual" company that is owned and operated at the lowest cost possible for the sole benefit of the policyowners.....people like me. That said, a company is only as good as the "everyday" people the policyowners have to work with. Over the years, I've been through a few State Farm agents and, being in the life insurance business myself (not P&C), I know a few things about how clients/customers want to be treated. Insurance professionals "sell promises", not necessarily policies, so it's vitally important to be working with someone who truly understands that premise which brings me to Augie LaCapra and his team. Augie, and his office (to a person and after hours, if need be), are dedicated to servicing their clinets in a way that only wants to make me emmulate them in my insurance practice. They are true professionals committed to dotting "i"s and crossing "t"s" and I wholeheartedly endorse, not only State Farm, but particularly what Augie has put together over the many years during which I've had the pleasure to work with them. If you want a great company and an outstanding agent, you need not look any further."
We responded:
"Alex, thank you so much for your kind words and for being a loyal policyholder for nearly 50 years! It's wonderful to know that our dedication to service has made such a positive impact on you. We truly appreciate your endorsement and your insights from your own experience in the insurance industry. Our team is committed to providing great service, and it's gratifying to see that reflected in your feedback. If you ever need anything or have any questions, please don't hesitate to reach out. We're here to help!"
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Michael Santos

October 3, 2024

5  out of  5
rating by Michael Santos
"Augie and his team have done a great job of handling my car and rental insurance! I couldn't ask for a better agent!"
We responded:
"Michael, thank you for your wonderful review! I'm happy to know that our team has been able to handle your car and rental insurance needs effectively. Your satisfaction is our priority, and we're always here to assist you with any future needs or questions. - Augie LaCapra - State Farm Insurance Agent, Chicago, IL"
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Adi Aurellado

September 20, 2024

5  out of  5
rating by Adi Aurellado
"Augie LaCapra made my insurance claim process smooth and easy. They checked in to ensure I was satisfied with the end result."
We responded:
"Adi, thank you for your wonderful review! I'm glad to know that your insurance claim process was smooth and easy. It's important to us that our clients are satisfied with the end result, and I'm happy we could check in to ensure that. If you ever need further assistance, don't hesitate to reach out. - Augie LaCapra - State Farm Insurance Agent, Chicago, IL"
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Katie Weiss

September 19, 2024

5  out of  5
rating by Katie Weiss
"Noelle was the best! She answered questions I had regarding my auto insurance coverage in a way that was easy for me to understand and overall made it a great experience!"
We responded:
"Katie, thank you for your wonderful review! I'm happy to hear that Noelle was able to assist you with your auto insurance questions and make the experience enjoyable. We appreciate your feedback and are here for any future needs or questions you may have. - Augie LaCapra - State Farm Insurance Agent, Chicago, IL"
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Chloe Fisher

September 19, 2024

5  out of  5
rating by Chloe Fisher
"Always grateful for Augie and his team’s wonderful customer service! They’re quick to respond and always kind and incredibly helpful."
We responded:
"Chloe, thank you so much for your kind words! I'm glad to hear that our team’s quick responses and helpful service have made a positive impact on your experience. We truly appreciate your support and look forward to continuing to assist you with all your insurance needs. - Augie LaCapra - State Farm Insurance Agent, Chicago, IL"
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Ali Nobdy

August 31, 2024

1  out of  5
rating by Ali Nobdy
"As a commercial trucker driver with an impeccable safety record spanning six years, I am writing to express my dissatisfaction with State Farm's handling of my insurance claims and policy adjustments. Despite being involved in two accidents that were not my fault, State Farm denied my depreciation claim, leaving me financially burdened. Furthermore, they unjustifiably increased my policy premium from $190 to $355, citing rising car part costs as the reason, which I believe is a misleading justification. Additionally, I have encountered persistent issues with a rental policy that I have repeatedly canceled on three separate occasions. Despite my efforts, State Farm continues to charge me for this policy. This oversight is unacceptable and demonstrates a lack of attention to detail in managing my account. Furthermore, I am deeply concerned about the lack of communication and transparency from Augie and his office. Despite assurances from Kelly that my rental insurance policy had been canceled and that my monthly payments would be discussed due to my low annual mileage, I have been unable to reach Augie or his office to resolve these matters. This lack of responsiveness is unacceptable and hinders my ability to effectively manage my insurance coverage. Moreover, the recent revelation of State Farm's involvement in bribing a judge in Illinois to gain power within the state raises serious concerns about the company's ethical practices. Such actions undermine trust and confidence in the organization and suggest a pattern of unethical behavior that may extend to local offices like the one I am dealing with. I hope that by bringing these issues to your attention, we can work together to rectify the situation and ensure that I receive fair and transparent treatment as a valued customer. I trust that State Farm will take appropriate measures to address these concerns and restore my confidence in the company's commitment to integrity and customer satisfaction."
We responded:
"Ali, thank you for providing feedback on your experience. - Augie LaCapra - State Farm Insurance Agent, Chicago, IL "
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Oscar Correa

November 16, 2023

5  out of  5
rating by Oscar Correa
"Always the best customer service and great help with best rates for all my policies. Thank you Augui and team for the great help always. Oscar C"
We responded:
"Thank you for the five-stars, Oscar! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Profile photo of Ron French

Ron French

October 11, 2023

5  out of  5
rating by Ron French
"I have been working with August for years with multiple policies. He is extremely helpful and always quick to respond to any issues."
We responded:
"Ron, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
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Emily Sammons

August 24, 2023

5  out of  5
rating by Emily Sammons
"Augie is the best! He makes things so clear and understandable and anytime I need anything, he resolves it within minutes. I'm a first time home buyer and he made the whole home insurance process so easy and straightforward. He helped me get the perfect insurance for both my home and car. HIGHLY recommend using Augie for all your insurance needs!"
We responded:
"Emily, we appreciate your kind words! It is our main goal in our office to offer great coverage options for our policyholders, and we are delighted you are satisfied with your experience. Our office is here for you whenever you need us and is grateful you have chosen us to help secure what matters most."
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Zoe Farr

May 17, 2023

5  out of  5
rating by Zoe Farr
"They made the process super simple and were very helpful with everything."
We responded:
"Zoe, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
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Melanie Nall

April 16, 2023

5  out of  5
rating by Melanie Nall
"Augie and his team are simply the BEST! Truly a great team who respond so quickly and provide thorough information. Anytime something has come up for us with cars or homes, we knew we could relax because we are in such good hands with Augie. They go above and beyond to take care of as much as possible so we can focus on the day-to-day things we need to be doing. (We have had 2 catalytic converters stolen and their team responded immediately with a recommended repair location and they took care of everything for the claim behind the scenes. I was shocked at how seamless the process is!) We couldn't be happier and would highly recommend him to anyone for all of their insurance needs. Thank you, Augie!"
We responded:
"Melanie, thank you for taking the time to share your experience with our office! Our team works hard to provide quality insurance, and we are thrilled to hear that we were able to do just that for your car and home insurance policies! We appreciate you putting your trust in our office to help protect what matters most. Thank you for being a part of our State Farm family!"
Profile photo of Toru Hatsukade

Toru Hatsukade

April 10, 2023

5  out of  5
rating by Toru Hatsukade
"Augie's team has been incredibly responsive and helpful in addressing all of our insurance-related needs! I feel very lucky that we happened to live right down the street when we first moved to the area, and I can't imagine looking for another team."
We responded:
"We love seeing reviews like this, Toru! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
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Cari O'Donnell

April 1, 2023

5  out of  5
rating by Cari O'Donnell
"Augie and staff are phenomenal. While driving home from college, my son's car broke down (during Friday afternoon rush hour) on the toll way. While my son was stranded for several hours, Augie and Noelle went above and beyond to insure that my son got the help he needed to make it home safely."
We responded:
"Thank you, Cari, for the insightful review! It makes our day hearing about how we were able to help wonderful customers like you with your insurance needs. We appreciate you letting us know about your positive experience working with our agency, and hope to keep serving your insurance needs for years to come!"
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LLC Chang

April 1, 2023

5  out of  5
rating by LLC Chang
"Very responsive and efficient!"
We responded:
"Ling-li, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
Profile photo of Carol Schiller

Carol Schiller

March 30, 2023

5  out of  5
rating by Carol Schiller
"I’m very happy with Augie and his team as my insurance agent. He is always very responsive and accommodating. Very personable too! Thank you for such great service!"
We responded:
"Carol, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Profile photo of Michael Nall

Michael Nall

March 30, 2023

5  out of  5
rating by Michael Nall
"We recently had the catalytic converter stolen from our car. We emailed Augie, and he responded quickly. Thankfully, he had us set up with coverage for this type of thing, so we ended up paying nothing to have it replaced! Augie recommended a shop to do the repairs, and coordinated all the paperwork and payment directly with shop. I simply dropped off the car, and picked up the car just two days later! Augie's team also arranged a rental car for me while the car was in the shop. Same story, he coordinated all paperwork and payments directly with the rental car company – I just picked up the car and drove away. The entire process could not have been easier!"
We responded:
"Thank you, Michael, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your auto claim! We are lucky to have hard-working team members who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
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Ross Kessler

March 21, 2023

5  out of  5
rating by Ross Kessler
"I have worked with Auggie and Kelly and the crew at this agency for more than 10 years. They are professional, attentive and always have responded to me immediately via phone or email. During the pandemic they were all remote but still got back to me immediately. If I could give them more than five stars I would."
We responded:
"Thank you, Ross, for the amazing review! Our team works hard to provide a great insurance experience in Chicago and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"
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Holly Rodgers Jordan

March 8, 2023

5  out of  5
rating by Holly Rodgers Jordan
"I want to share that I have so enjoyed working with everyone on this team. They are always have answers and explain them so I can understand, they know who I am when I call, they are kind and funny and wonderful to work with. I only left State Farm because I could find my policies elsewhere for less. I highly recommend working with this team!"
We responded:
"Thank you for the wonderful review, Holly. Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your insurance needs!. Your feedback is valuable to us and we appreciate the opportunity to provide you with high-quality insurance."
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James Gagliano

January 27, 2023

5  out of  5
rating by James Gagliano
"Always helpful, and pleasant to converse with. Very professional. All staff get a {5} star rating. Mr. G"
We responded:
"Thank you for the five-stars, James! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
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paul swanson

August 29, 2022

5  out of  5
rating by paul swanson
"Augie defines professionalism. He works precisely, decisively, and puts clients' needs first. Best insurance agent ever -- and I've been with State Farm for over fifty years!. We often go to our insurance agents in times of need, and Augie is there to work until you're satisfied. He's the gold standard of insurance agents."
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Steven Goodman

May 11, 2022

5  out of  5
rating by Steven Goodman
"We have worked with Augie LaCapra as our State Farm insurance agent for many years, and the experience has always been excellent. He and the members of his team have made the process not only of buying and renewing but also of understanding insurance easy for us. We have had changing insurance needs over the years and Augie has always been able to guide us through them with ease and with flexibility we never would have thought possible. We have always received very personalized service and have always felt that Augie and team have had our best interest at heart. We heartily recommend Augie to anyone looking for an enhanced insurance experience."
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Devi Raja

March 25, 2022

5  out of  5
rating by Devi Raja
"Augie and team have been responsive to my family's changing needs we we have grown, from renting to home ownership, cars and kids. We appreciate the personal communication by phone and email from the same people we have known, in this era of automated customer service."
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lisa obert

February 28, 2022

5  out of  5
rating by lisa obert
"Augie is an exceptional agent. He is knowledgeable, responsive, personable and professional."
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Eugene Tyurin

February 23, 2022

5  out of  5
rating by Eugene Tyurin
"I had my house and cars insured with Augie for over 10 years. He's always helpful, knowledgeable and resourceful."
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Rachel L

February 17, 2022

5  out of  5
rating by Rachel L
"Augie LaCapra and his team at State Farm has helped our family so much. Not only did Mr LaCapra set up our home, auto, and life insurance at a better rate than our previous agency, he is amazing at helping us understand anything insurance related. As soon as we met Augie, we felt an instant trust. Mr. LaCapra and his team are always very professional and pick up the phone or email back right away when we have a question or something goes wrong. We are so grateful to have Mr. LaCapra take care of our important insurance needs and steer us in the right direction whenever we have insurance related issues."